A Dissertation Submitted to Mzumbe University Dar es Salaam Campus in
Partial Fulfilment of the Requirement for the Award of Degree of Master
Business Administration in Corporate Management (MBA-CM) of Mzumbe
University
The objective of this study is to assess the impacts of Information Technology on the
performance and growth of the banking industry in Tanzania: The case of Standard
Chartered Bank Tanzania. However, the study also sought to examine the
contribution of Information technology on the performance and growth of the
banking industry, to identify the Information technologies used on the banking
industry and analysing the impacts of Information Communication Technology on
the performance of the banking industry during pre-information technology and post
information technology.
Based on the objective and research questions, the research instruments such as
questionnaires, interviews, observations and documentary reviews were used so as to
get information that addresses the issue under study. The research instruments
contained specific questions that answered research questions directly and other
general questions that had no direct reflection to the objective of the study, but added
value to the research.
Data were analysed according to research questions which guided the study with
support of tables and graphs. This helps to intensely show and summarize findings.
Findings of the study show Information Technology as key to performance of the
banks and this is likely to boost growth of the banks.
This study recommends and suggested that investment in information and
communication technology should be key component in overall strategies. This will
allow IT providers to market their innovations well hence better services for the
banks. Financial institutions should sensitize IT developments by offering programs
and workshops that will give knowledge to both staffs and customers