| dc.creator |
LWEKAMWA, PHILBERT MUTALEMWA |
|
| dc.date |
2019-03-15T05:58:27Z |
|
| dc.date |
2019-03-15T05:58:27Z |
|
| dc.date |
2014 |
|
| dc.date.accessioned |
2021-05-05T08:08:13Z |
|
| dc.date.available |
2021-05-05T08:08:13Z |
|
| dc.identifier |
http://hdl.handle.net/11192.1/2459 |
|
| dc.identifier.uri |
http://hdl.handle.net/11192.1/2459 |
|
| dc.description |
A Dissertation Report to be submitted to Mzumbe University Dar es
Salaam Campus College as a Partial Fulfillment of the Requirement
for the Award of Master of Business Administration Degree of
Mzumbe University |
|
| dc.description |
Employee training is as very critical factor on the performance of commercial banks
or in any other financial institution. This research study therefore focused on the
influence of employee training on the performance of the commercial banks in
Tanzania, National Bank of Commerce in particular. Where the objectives for the
study is to find out the role of employee training on the performance of commercial
banks in Tanzania focusing specifically on effects of training on employees
performance and related foctors, effects of training on performance of National Bank
of Commerce and discovering employees perceptions on training provided by NBC.
The study targeted key informants like employees who have operations of the banks.
This study used questionnaires and interview as the primary source of data.
The research designed to be descriptive survey to establish the relationship between
variables especially the relationship between the development and the average level
of employee training on the organization performance, also carried out in Dar es
Salaam with the population not more than 60 people.
Finding of the study revealed that a very high level of loyalty to bank, and which is
good for the bank. The longer an employee remains in the employment of the bank,
the more likely is it that most customers will be used to such a person and may find it
easy to divulge their service wishes or expectations from the bank. Such bits of
information may be very useful for restructuring the service delivery strategies of the
bank. The accumulated experience of such a loyal staff could also influence an
increase in the deposits of the bank as well as reduce loan repayment default. Both of
these can positively contribute to an increase in the profitability of the bank |
|
| dc.language |
en |
|
| dc.publisher |
Mzumbe university |
|
| dc.subject |
Employee training |
|
| dc.title |
The Role of Employee Training on The Performance of the Commmercial Banks in Tanzania: The Case of NBC Bank (T) Ltd |
|
| dc.type |
Thesis |
|