Mail Service Delivery Performance: A case of Tanzania Posts Corporation Mwanza
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Mzumbe University
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A Dissertation Submitted in Partial Fulfillment of the Requirements for the
Award of the Degree of Masters of Science in Human Resources Management of
The aim of the study was to assess the performance on mail service. Specific objectives were to identify methods used by the Corporation to deliver mail to customers, to assess the perception of customers on the best preferred method of mail delivery, to find out the factors that hinder effectiveness of mail service delivery, and finally to explore factors for improving mail service delivery. A descriptive Research design was utilized to describe the characteristics of a particular individual, group or a situation. A case study was applied in conducting the research project. This was due to the fact that, the study was designed to be conducted at a single Postal Office called Mwanza. This research design accommodated almost all research instruments such as questionnaire. Interview, observation and documentary sources. On conducting this research the researcher used two types of sampling procedures; these were purposive and simple random sampling, purposive sampling was used to interview Head of Departments and other senior staffs Mwanza Posts Office. Simple random sampling was used to obtain the respondents who were accessible, available, willing to give adequate and reliable information and the most appropriate to learn.
The aim of the study was to assess the performance on mail service. Specific objectives were to identify methods used by the Corporation to deliver mail to customers, to assess the perception of customers on the best preferred method of mail delivery, to find out the factors that hinder effectiveness of mail service delivery, and finally to explore factors for improving mail service delivery. A descriptive Research design was utilized to describe the characteristics of a particular individual, group or a situation. A case study was applied in conducting the research project. This was due to the fact that, the study was designed to be conducted at a single Postal Office called Mwanza. This research design accommodated almost all research instruments such as questionnaire. Interview, observation and documentary sources. On conducting this research the researcher used two types of sampling procedures; these were purposive and simple random sampling, purposive sampling was used to interview Head of Departments and other senior staffs Mwanza Posts Office. Simple random sampling was used to obtain the respondents who were accessible, available, willing to give adequate and reliable information and the most appropriate to learn.
Keywords
Mail Service Delivery, Mail, Mail Service