| dc.creator |
Kiobya, Zuhura |
|
| dc.date |
2019-03-21T09:19:50Z |
|
| dc.date |
2019-03-21T09:19:50Z |
|
| dc.date |
2013 |
|
| dc.date.accessioned |
2021-05-05T08:08:17Z |
|
| dc.date.available |
2021-05-05T08:08:17Z |
|
| dc.identifier |
APA |
|
| dc.identifier |
http://hdl.handle.net/11192.1/2496 |
|
| dc.identifier.uri |
http://hdl.handle.net/11192.1/2496 |
|
| dc.description |
A Dissertation Submitted in Partial Fulfillment of the Requirements for the
Award of the Degree of Masters of Science in Human Resources Management of |
|
| dc.description |
The aim of the study was to assess the performance on mail service. Specific
objectives were to identify methods used by the Corporation to deliver mail to
customers, to assess the perception of customers on the best preferred method of mail
delivery, to find out the factors that hinder effectiveness of mail service delivery, and
finally to explore factors for improving mail service delivery.
A descriptive Research design was utilized to describe the characteristics of a
particular individual, group or a situation. A case study was applied in conducting the
research project. This was due to the fact that, the study was designed to be
conducted at a single Postal Office called Mwanza.
This research design accommodated almost all research instruments such as
questionnaire. Interview, observation and documentary sources. On conducting this
research the researcher used two types of sampling procedures; these were purposive
and simple random sampling, purposive sampling was used to interview Head of
Departments and other senior staffs Mwanza Posts Office.
Simple random sampling was used to obtain the respondents who were accessible,
available, willing to give adequate and reliable information and the most appropriate
to learn. |
|
| dc.language |
en |
|
| dc.publisher |
Mzumbe University |
|
| dc.subject |
Mail Service Delivery, Mail, Mail Service |
|
| dc.title |
Mail Service Delivery Performance: A case of Tanzania Posts Corporation Mwanza |
|
| dc.type |
Thesis |
|