| dc.creator |
Iko, Magreth Dan |
|
| dc.date |
2019-04-04T09:16:59Z |
|
| dc.date |
2019-04-04T09:16:59Z |
|
| dc.date |
2013 |
|
| dc.date.accessioned |
2021-05-05T08:40:13Z |
|
| dc.date.available |
2021-05-05T08:40:13Z |
|
| dc.identifier |
APA |
|
| dc.identifier |
http://hdl.handle.net/11192.1/2539 |
|
| dc.identifier.uri |
http://hdl.handle.net/11192.1/2539 |
|
| dc.description |
A Research Report Submitted to Mzumbe University, Dar es Salaam Campus College, in Fulfilment of the Requirements for the Award of the Degree of Master of Business Administration in Corporate Management (MBA – CM) of Mzumbe University |
|
| dc.description |
In today’s business environment, management creates and implements strategies that assure sustainability of improving shareholder’s return using affordable resources, with employees being the most valuable resource. However, most organisations are not performing well and are failing to gain competitive advantage or maintain it in the market.
The purpose of this research was to explore on how worker’s engagement contributes to organizational performance, the case study of NMB PLC. The study identified how managers can provoke worker’s engagement and how it could contribute towards achievement of organisational goals and overall performance through literatures. The study further examined background of the problem by establishing what the engagement levels are at NMB PLC, investigated how worker’s engagement have affected organizational performance; and management efforts in ensuring employees are engaged by studying strategic means employed, the degree of worker’s engagement achieved and how it has contributed to the banks’ performance in 2011/12 financial year(s).
The study was both qualitative and quantitative, with data collected through physical libraries, interviews, observation and questionnaires distributed to a probabilistic sample of 120 respondents. The researcher found out that the bank’s management appreciates the importance of engaged workers and has been working to improve its employees engagement levels.
The study results show that workers at NMB PLC are moderately engaged, and with current worker’s engagement levels, the bank’s financial performance rose by 35% from 2011 to 2012 with an increase in staff by 5%. The researcher concluded that the bank needs to improve its worker’s engagement levels because highly engaged workers would have been more productive and hence better organisational performance. |
|
| dc.language |
en |
|
| dc.publisher |
Mzumbe University |
|
| dc.subject |
Workers’ Engagement, Workers Participation, Organisational Performance |
|
| dc.title |
Workers’ Engagement and its Effect on Organisational Performance: The case of NMB PLC |
|
| dc.type |
Thesis |
|