Dissertation Submitted to Mzumbe University Dar es Salaam Campus College in Partial fulfillment of the requirements for Award of Masters of Business Administration – Corporate Management of Mzumbe University
This research investigates factors influencing non revenue of water at the Arusha Urban Water Supply and Sewerage Authority (AUWASA). The researcher focused only on Non-Revenue of Water. Generally, the study investigated the factors which influence the non revenue of water towards the water industries. Specific objectives of the research were to explore the factors which provided the non revenue of water in water sector industries.
The key issues analyzed the Non revenue of water in water industries. These key issues were considered to be a result of organizational commitment, availability of enough water supplies against demand of people, old infrastructure, poor service from source of water to distribution channel, old water meter, leakages of water in all infrastructures.
The Authority provides the way on how to avoid non revenue of water by making better on both availability of enough water supplies against demand of people, old infrastructure, and poor service from source of water to distribution channel, old water meter, and leakages of water in all infrastructures. The extent of non revenue of water recognized within the Authority is very high as per the findings on rewards offered; reduce of non revenue of water influence and sense of achievement satisfaction level to authorities responding to the study.
The Non-Revenue Water (NRW) is a great challenge to the water industry in general and it affects the level of revenue realized from water billings and services level and customer satisfaction to meet the water demand from customers which in turn affects service sustainability in the sector. There are several reasons which cause the NRW here in Tanzania and among them are poor infrastructure, poor water meter, un proper of collection of water from source of water, theft caused by customers, aged pipe in all infrastructure, lack of technology in billing software.
The study generally concludes that the loss of water is the great contributing factor towards water industries performance as findings from questionnaires, observations and interviews indicates.