Effectiveness of multinational corporate social Responsibility on social services performance A case of Ilala municipality
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Mzumbe University
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A Dissertation Submitted in Partial/Fulfillment of the Requirements for Award of
the Masters Degree of Business Administration (Corporate Management) of
Mzumbe University
In Tanzania, the government has a long enduring history in the social sector, and a recognition that the country’s development depends on the welfare of its people. From independence, delivery of a wide range of social services has been considered as the government’s responsibility. Given the low-income levels of most Tanzanians, the government has provided services at small amount charge, for example, from 2002; the government has made primary education free and compulsory and is attempting to provide adequate schools, teachers and facilities. Despite the efforts made by the government to fight against poverty, diseases and illiteracy (national enemies), provision of social services is still poor Through globalization of the economy, multinational companies are increasingly involved with suppliers and customers worldwide. The CSR agenda has a close relationship with international development. CSR within multinational companies is seen as a vehicle through which larger, well known corporations can contribute to the well being of developing countries by operating responsibly in terms of social and environmental issues. However, the promoted "CSR" in the developing world by multinationals is "not real CSR", despite significant contributions to development in some cases. Very little is known about the companies' CSR policies and practices in an international context, developing countries in particular. As reality shows, most of the larger corporations abuse the CSR and behave unethically and irresponsibly towards both society and the environment. This research work was carried out at Ilala Municipality in Dar es Salaam region, with the aim of investigating the effectiveness of multinational companies’ CSR programmes in the performance of social services sectors particularly in education and health sectors at Ilala Municipality. The methods used in data collection were observation, interview and questionnaire. Collected data were analyzed using Ms Excel and statistical package for social sciences (SPSS). Data presentation was based on tables and figures shows frequencies and percentages.
In Tanzania, the government has a long enduring history in the social sector, and a recognition that the country’s development depends on the welfare of its people. From independence, delivery of a wide range of social services has been considered as the government’s responsibility. Given the low-income levels of most Tanzanians, the government has provided services at small amount charge, for example, from 2002; the government has made primary education free and compulsory and is attempting to provide adequate schools, teachers and facilities. Despite the efforts made by the government to fight against poverty, diseases and illiteracy (national enemies), provision of social services is still poor Through globalization of the economy, multinational companies are increasingly involved with suppliers and customers worldwide. The CSR agenda has a close relationship with international development. CSR within multinational companies is seen as a vehicle through which larger, well known corporations can contribute to the well being of developing countries by operating responsibly in terms of social and environmental issues. However, the promoted "CSR" in the developing world by multinationals is "not real CSR", despite significant contributions to development in some cases. Very little is known about the companies' CSR policies and practices in an international context, developing countries in particular. As reality shows, most of the larger corporations abuse the CSR and behave unethically and irresponsibly towards both society and the environment. This research work was carried out at Ilala Municipality in Dar es Salaam region, with the aim of investigating the effectiveness of multinational companies’ CSR programmes in the performance of social services sectors particularly in education and health sectors at Ilala Municipality. The methods used in data collection were observation, interview and questionnaire. Collected data were analyzed using Ms Excel and statistical package for social sciences (SPSS). Data presentation was based on tables and figures shows frequencies and percentages.
Keywords
Multinational corporate