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The change of business from traditional (need of physical contact) to e-commerce is
one of the result of globalisation and emerging technology. Ozkan et al (2010),
shows that the growth of e-commerce has increased the importance of transferring
money online. The transferring of money online also called e-payments involves
exchange of money and information online without any direct engagement with the
recipients. These e-payments systems can be classified commonly as direct online
credit/debit payments, mediated credit/debit payments, stored-value money and
electronic bill payments (Ozkan et al 2010). Ngorongoro Conservation Area
Authority started using smart cards in May 2011, replacing the old method of cash
payment through which much of the liquid cash used to get lost through doubtful
transactions.
The aim of the study is to assess whether electronic revenue collection systems
brings any difference in an organization performance. In achieving this aim three
specific objectives have been formulated; To identify the effectiveness and efficiency
of MY PARK at NCAA; To assess MY PARK satisfaction level to different users at
NCAA; To assess its contribution to NCAA operational performance.
Questionnaires are designed in a way that they can provide quantitative data,
although chances for further opinion are given that can result in qualitative data.
Respondents will be asked to rank some statements from 1 (strongly disagree) to 5
(strongly agree). The researcher will use coding system to help the data being
descriptive analysed and findings presented in form of means. Tables and figures
were used to help the presentation of the findings.
The finding shows that two traditional methods are still in use for some extent
amounting to 47% which are cash and cheque. MY PARK is the dominant methods
of payment or revenue collection instrument which amount to 53%. However, there
no expert personnel in operating MY PARK system, this finding concur with the
findings from the interview where Expert of the system (MY PARK) was only a
consultant and not employee of NCAA. Despite of these findings MY PARK has |
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