A Dissertation Submitted to Mzumbe University School of Business in Partial
Fulfillment of the Requirements for Award of the Master of Business
Administration Degree (MBA Corporate Management)
of Mzumbe University
The objective of this study is to assess the Effectiveness of ERP Application in the
provision of efficient and quality public services in Tanzania: Case of Tanga
UWASA.
Based on the objective and research questions, the research instruments such as
questionnaires, interviews, observations and documentary reviews were used so as
to get information that addresses the issue under study. The research instruments
contained specific questions that answered research questions directly and other
general questions that had no direct reflection to the objective of the study, but
added value to the research.
Data were analyzed according to research questions which guided the study with
support of tables and graphs. Both quantitative and qualitative techniques were used
to analyze the data.
Findings of the study show that the information technology is a key to performance
of the Tanga UWASA and this is likely to boost growth of the organization.
Specifically the ERP software was found to be effective in attainment of efficiency
and quality objectives of Tanga UWASA.
This study recommends and suggested that investment in information and
communication technology should be key component in overall strategies. This will
allow IT providers to market their innovations well hence better services for the
public.