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The objective of this study was to assess the contribution of Managerial Information
Systems (MIS) in delivery of quality medical care services at Muhimbili National
Hospital (MNH). The study intended to compare the expected referral medical services to
clients / stakeholders against efficiency of JEEVA system as a tool to facilitate better
delivery of medical care. It also assessed the reasons as to why majority of stakeholders
were not satisfied with the handling of their patients as from point of receptionists,
process of payments, medication queues as well as the discharge procedures practices at
MNH. The study also examined if there was adequate human resources to accommodate
operations of the JEEVA system to accelerate the speed of medical care delivery at
MNH. Assessing if there were enough electronic nodes connected to internet facilitating
patients‟ information flow from receptionists to discharge. This study was conducted at
Muhimbili National Hospital, Dar es Salaam.
The study took about six months and during the period the researcher used her time
effectively to collect data from selected health managers, health workers, patients as well
as health stakeholders randomly chosen within time frame of data collection.
The research methodology was questionnaires with both closed and open-ended questions
to health managers and their supporting staff workers, formal and informal interviews to
patients and health stakeholders basing on questionnaires. Samples of 102 health
managers, health workers and stakeholders/ clients were willing to respond upon research
questions. Collected data were analyzed using the Statistical Package for Social Scientist
(SPSS).
Findings from this study revealed that, JEEVA system installations at MNH contributed a
lot towards delivering of improved health care services. It was also found that there was a
need to employ more facilitators (medical supporting staffs) on delivering desired
medical care since the tasks are huge for them to accommodate the needs of patients. |
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