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Developing a strong system of internal control enables management to deal with rapidly
changing economic and competitive environment, priorities and restructuring for future
growth. However, the performance of Internal Control systems in organization improves
the revenue collection. Specifically, the study was set in order to meet three objectives,
namely; to evaluate the current institutional factors affecting revenue collection in ZMC,
to study various internal control mechanisms employed by the ZMC to improve revenue
collection, and to evaluate the effectiveness of internal control systems employed by
ZMC.
To achieve these objectives, therefore the study employed a case study as Research
Design. The study interviewed 50 respondents using questionnaire and interview guide.
To arrive at such respondents, the study employed purposive and convenience sampling
methods. In addition, data were analyzed using descriptive Statistics.
The findings show that internal controls were available in the organization, and
management is committed to the control system performance, and actively segregation
of duties, job rotation and supervision of the activities by senior staff are available. Also
the study revealed that systems are good enough for the efficiency of revenue collection.
In addition to that, it was found that there was compliance of internal controls in relation
to the revenue collection through public/private partnership and having responsible
parties to monitor the compliance.
However it revealed that the internal audit department is not efficient, is understaffed,
doesn’t conduct regular audit activities and doesn’t produce regular audit reports
although the few reports produced by the internal audit department address weaknesses
in the system. It was further revealed that there is continuous shortfall in revenue
collection compared to the budget target. |
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