A Thesis Submitted to the School of Public Administration and Management in
Partial Fulfillment of the Requirements for the Degree of Master of Public
Administration (MPA) of Mzumbe University
The focus of this report was to examine how employees keep their personal records in the
public sector. The study involved the respondents from Mafiga Secondary School,
Municipal Education Officer and District executive officer.
Personal records keeping by public servants are a common phenomenon in developing
countries. It is a well recognized fact that records keeping are the source of information
which helps administrator to reach in a certain decision in all matters of pension benefits,
promotion and retentions. This study had the objectives of finding out how employees in
public institutions had succeeded in keeping their personal records. This investigation
was a case study design which used one School in Morogoro Municipal as a study area
while the population of the study included Teachers from Mafinga Secondary School and
officers from Morogoro Municipality.
Research results have shown that personal record is of great important and it’s the
responsibility of each new employees in public working to keep personal records for
future references and as policy requirements, despite existence of effort of government to
come up with policies, labour Acts and employment Acts towards improving personnel
records in public services, despite all these effort from the government personnel records
has remained inferior. This state of affairs has continuously picked up the space towards
loss of personnel documents and delay of payment of retired benefits and poor delivery of
services in public services.
The study recommended several measures to be taken in order to improve. These
recommendations are provision of on working training, rising of awareness’ of the
employees on importance of keeping personal records.If these recommendation will be
effectively and concurrently implemented will improve the services delivery to the
employees due to availability of right records which are kept by employees themselves.