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This study was conducted at Tanzania Revenue authority (TRA) Ilala Tax region, in Dar
es Salaam Region. Ilala tax region is made up of Upanga center, Kariakoo center and
Buguruni center, each center deals with tax collection and other issues concerning tax in
the area (Upanga, Buguruni and Kariakoo). Before 2011 all tax issues at kariakoo,
Buguruni and Upanga were done at Upanga center. As it is known that every person
have to pay tax, and tax cannot be paid in crowded and a noise place, So the TRA head
quarter decided to open other offices at Buguruni and at Kariakoo in order to reduce the
number of activities taking place at upanga center, the aim of opening other offices
were, to create good working condition of the TRA staffs and to make the business men
and women from each area to pay and to ask any question concerning tax without any
problem.
The study focused on assessing employees training initiatives on organizational
performance at Tanzania Revenue Authority (TRA) Office at Ilala tax region, assessing
the ability of Tanzania Revenue Authority (TRA) Offices at Ilala tax region on training
their employees, examining the extent at which motivation in terms of training of
employees is applied at Tanzania Revenue Authority (TRA) Offices at Ilala tax region
and how employees are benefited and examining the challenges of the organizations in
implementing training to employees on the role of training in promoting organizational
performance.
Data was collected by using interview, questionnaires, observation and documentation.
The study involve 172 respondent from every departments which are Administration
and human resource management, Information and communication technology,
Accounts and finance unity, Legal unity, Internal audit and examination and other
employees. Great selection was taken in selecting the interviewees and the participants
from TRA employees. |
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