A Dissertation Submitted in Partial Fulfillment of the Requirements for Award of the Master of Science Degree in Human Resource Management (MSc HRM) of Mzumbe University
This research was aimed at examining the management of labour turnover in banks in Tanzania. The study used NBC as a case study. The methodology used to conduct this study included the use of various data collection tools such as questionnaires and interviews. The study used primary data collection methods such as; observation, interviews and questionnaires. The study also used secondary data collection methods such as documentation.
From the findings of the study, the researcher concludes that employee turnover has significant impact on NBC because it results in additional costs due to recruitment, hiring and training of new staff, it results in disruption of work flow due to vacant positions, it leads to lost productivity and lastly, but not least, it results in a huge loss of know-how and work experience of experienced employees who leave.
To address the issue of employee turnover at NBC, the researcher recommends that the bank should increase the salary paid to employees and offer attractive benefits such as leave, loans, medical care and performance bonuses. Also, the bank should improve work conditions by making sure that employees have all the necessary tools they need to perform their duties effectively without stress and offer frequent training to employees so as to provide them with opportunities.