A Dissertation Submitted in Partial Fulfillment of the Requirement for the Degree of Master of Business Administration in Corporate Management (MBA-CM) of Mzumbe University
This study aimed at Assessing the Effectiveness of existing staff motivation strategies on the performance of staff at Tanzania Revenue Authority, with particular reference to Temeke Tax Region. The studywas guided by thefollowing specific objectives; to determine existing strategies used in TRA Temeke Tax Region; to asses staff feelings and acceptability of motivation strategies in use by TRATemeke; to determine the effectiveness of existing staff motivation strategies of TRA Temeke, and lastly to identify the challenges experienced by TRA in implementing staff motivation strategies.
Conceptual framework of the study includes independent variable which is motivation and dependent variable is employee performance such as job productivity. The study employed a case study design and a sample of fifty respondents involving senior staffs and support staff. Sampling technique was done through Probabilitysampling with combined method of simple random sampling and stratifies sampling.
Data was collected by the use of questionnaires and interviews. It was analyzed both qualitatively and quantitatively. Qualitative data was subjected to content analysis, while quantitative data was extracted, classified and computed using SPSS into frequencies and percentages, and presented in tables and charts. The findings indicated that more than 87% of the respondents agreed that TRA had motivation strategies such as allowance, training and job promotion plans. The strategies were effectives since most employees were satisfied with their work and also are not willing to change employment to another institution.The study also revealed challenges faced by TRA in implementing staff motivation strategies such as inadequacy of operational budget and political interference.The study suggests that strong measures be taken to enable staff to increase their productivity capacity. It is recommended that TRA should lobby with government for more operational budgets, and should put in a place staff motivation policy applicable to all staff from headquarter to the regional office.