| dc.creator |
Shio, Asia Mohamed |
|
| dc.date |
2020-02-13T03:49:28Z |
|
| dc.date |
2020-02-13T03:49:28Z |
|
| dc.date |
2013 |
|
| dc.date.accessioned |
2021-05-05T08:21:45Z |
|
| dc.date.available |
2021-05-05T08:21:45Z |
|
| dc.identifier |
APA |
|
| dc.identifier |
http://hdl.handle.net/11192/2812 |
|
| dc.identifier.uri |
http://hdl.handle.net/11192/2812 |
|
| dc.description |
This Research is Submitted in Partial Fulfillment of the Requirement for the award of Masters of Public Administration (MPA) |
|
| dc.description |
Health insurances schemes in the country are to ensure medical protection of employees in formal sectors and informal sectors. Both public and private health insurances schemes are encouraged by the government. The government has a responsibility to develop policy that guides development of health insurance schemes. Health insurances companies in Tanzania include National Health Insurance Fund, Africa Air Rescue Limited, National Insurance Corporation, Strategic Health Insurance, Alliance Life Assurance Limited and Milembe Insurance. Furthermore social security fund such as National Social Security Fund (NSSF) have create an alternative means of financing health for its members who are workers in both formal and non formal sectors based on contracts agreements.
National Health Insurance Fund (NHIF) and Africa Air Rescue Limited (AAR) have wide coverage of members in Tanzania. General objective of the study is to assess the levels of customer satisfactions at NHIF and AAR Tanzania Limited. Most considerable factors are price, quality of services and customer care. Customer satisfaction means ‘Moment of Truth’ when customer met his desire, expectation and needs.
The study was held in Dar es Salaam region from January to August 2013 where 120 respondents who are members of NHIF and AAR were involved and 30 health providers from the two health insurances.
The result obtained from the study shows that 64.3% of AAR respondents were satisfied with quality and quantity of services provided by health insurance while only 26.7% of NHIF respondents were satisfied. This result is associated with number of challenges facing health sector in Tanzania such as shortage of Human Resources, Poor Infrastructures and Communication, Fraudulent Behaviors, Fragmented Regulations and Lack of Equipment. |
|
| dc.language |
en |
|
| dc.publisher |
Mzumbe University |
|
| dc.subject |
Customer Satisfaction, Health Services |
|
| dc.title |
Comparing Customer Satisfaction on Health Services by NHIF and AAR in Dar es Salaam Tanzania |
|
| dc.type |
Thesis |
|