Dissertation Submitted to Mzumbe University – Dar es Salaam Campus College for the Requirements of the award of a Master Degree in Public Administration of Mzumbe University
The study was set out to assess health services delivery as perceived by civil servants in Kinondoni municipal health facilities using Lugalo, Mwananyamala, sinza, Magomeni and Tandale with a particular interest to clients who are member of NHIF.
The specific objectives were to assess the perception of civil servants on health care services provided in Kinondoni municipal health facilities, to assess the contribution of health insurance towards the improvement of health care services and to elicit civil servants opinions on how to improve health care services provided in Kinondoni municipal health facilities.
The findings of the study revealed that respondents were satisfied with health care services they had received in Kinondoni municipal health facilities, particularly on consultation time, information sharing and client – provider interaction, the cleanliness of the facilities surroundings and physical state of the facilities buildings.
Also the findings of the study revealed that respondents perceived shortage of medicines, medical supplies and equipments as a problem in all the municipal health facilities under the study. The findings also revealed lack of privacy, but generally it was concluded that the health care services delivered in Kinondoni municipal health facilities was satisfactory.
In order to improve the delivery of health care services in Kinondoni municipal health facilities, respondents suggested that, availability of medicines, medical supplies and equipments should be improved. Also, health care providers should be well trained and adequate.