A Dissertation Submitted in Partial Fulfillment of the Requirements for Award
of the Degree of Master of Public Administration (MPA) of
Mzumbe University
This study explored the effects of organization politics on organization performance
deploying Diamond Trust Bank Tanzania (DTB) in Dar es Salaam as a case.
Specifically, the study attempted to examine the causes of organization politics, the
main factors that lead the organization to practice politics in all aspects of the
organization namely recruitment and appraisals, to determine the manner in which
the organization politics improves the performance; and lastly to assess strategies
that the organization use in managing the organization politics so as to ensure good
performance of the organization. The study used a sample size of 50 respondents
who were randomly purposively selected. Data were collected using questionnaires
and interview methods. The findings of the study revealed that there is a strong
relationship between organization politics and performance. The findings show that
the performance of the organization is highly influenced by the practice of politics in
the organization. The findings of the study revealed that the causes of organization
politics include unclear performance evaluation systems, reallocation of resources,
promotion activities and internal locus of control. The findings also revealed some
strategies adopted to manage organization politics such as job satisfaction, fostering
organization support, maintaining collegial organizational climate and allowing for
employee control. The findings inform us that the practice of politics will persist
since the employees perceive it as appropriate for achieving an organization
performance. Therefore, the study implies that the country’s employment policies
acknowledge that, employees need to be given allowances to cover their basic needs
since relying on the salaries alone can be demotivating and thus, DTB should
reconsider formalizing all sorts of work incentives which are necessary for enhancing
productivity, contentedness, and commitment and conclusively job satisfaction.