A Research report submitted for the partial fulfilment of the requirements for the Bachelor Degree of Social Science in Economics Policy Planning of Mzumbe University.
This study was set to assess the challenges in the implementation of the exemption
policy at Dodoma Regional Referral Hospital in Dodoma region. The study was
meant to answer the following research questions; i)What are the factors affecting
effective implementation of the exemption policy in Health service delivery at
Dodoma Regional Referral Hospital? Ii) What are challenges encountered in
implementing exemption policy in Health service delivery at Dodoma Regional
Referral Hospital? iii) What are (if any) measures toimprove the quality of services
in Dodoma Regional Referral Hospital? The study employed the Cross-sectional
survey to investigate the challenges in the implementation of exemption policy in
health care facilities at Dodoma Regional Referral hospital. The study population
included 192 people, selected from the health workers at Dodoma Regional Referral
hospital.The sampling technique employed was judgmental sampling to managerial
staff. The study adopted the interview and questionnaire as the methods of the data
collection.
The results show that the organization was able to implement the policy in some
parts. However, some challenges lead to the ineffectiveness in the implementation of
the healthcare exemption policy. The hospital lacks some of the medicine and
medical equipment and other requirements needed for patients. Other challenges
were most of the beneficiaries lack enough exemption policy knowledge in its
procedures for a person to be exempted,beneficiaries understand mostly their mother
tongue language (Kigogo) which becomes difficult in communication between health
workers and the patients. The hospital has no special budget to implement the
exemption policy which led to inadequate revenue sources. This resulted to the
ineffectiveness in the implementation of the healthcare exemption policy.The study
recommends that the hospital should generate its internal revenue sources since the
finances from the central government come late will make the hospital able to
support itself at the time of deficiencies.