| dc.creator |
MOTTO, STELLA |
|
| dc.date |
2020-09-11T08:47:40Z |
|
| dc.date |
2020-09-11T08:47:40Z |
|
| dc.date |
2019 |
|
| dc.date.accessioned |
2021-05-05T08:08:36Z |
|
| dc.date.available |
2021-05-05T08:08:36Z |
|
| dc.identifier |
APA |
|
| dc.identifier |
http://hdl.handle.net/11192/4050 |
|
| dc.identifier.uri |
http://hdl.handle.net/11192/4050 |
|
| dc.description |
A Dissertation submitted in partial fulfillment of the requirement for the Award of a Masters of Business Administration in Corporate Management
(MBA-CM) of Mzumbe University |
|
| dc.description |
The study on effectiveness of ATM cash monitoring and reconciliation in reduction of fraud activities by bank staff in Tanzania was conducted at NMB bank, at its headquarters in Dar es Salaam whereby 60 respondents participated. In the study, the general objective was to find out the extent of effectiveness of the systems of ATM monitoring and reconciliation in the process of reducing fraud activities by bank staff. The study also based on three specific objectives which were; to identify the ATM monitoring and reconciliation systems used by NMB bank; to investigate whether monitoring systems lead to reduction in ATM fraud by the bank staff and; to find out whether ATM reconciliation systems lead to reduction in ATM fraud by bank staff.
The study used a case study research design and engaged both qualitative and quantitative approaches in data collection that engaged questionnaires and interviews through purposive sampling and convenience sampling techniques in the process of gathering data in relation to the study variables. The data that was collected was analysed and presented in graphs and tables with percentage computations as well as paragraphed explanations were made in interpretation of the findings.
In the study, it was discovered that there are various internal and external systems that are used in monitoring and reconciliation process in the bank for the ATM services. To which, most of the systems apart from physical security guards, were found to be effective in reducing of fraud by bank staff; that is, operational fraud and cash fraud either by direct involvement of indirectly in syndicate with non-staff of the bank.
The study concluded that the bank ATM monitoring and reconciliation systems are effective in reducing ATM fraud by bank staff and recommendations of the study are; that the banks should intensify the antifraud measures in order to seal of the gaps of the fraud activities including syndicate by bank staff and bank non-staff; to invest in educating the bank customers on fraud, ways to monitor own transactions and; the government to review its fraud policies to align it with new developments |
|
| dc.language |
en |
|
| dc.publisher |
Mzumbe University |
|
| dc.subject |
ATM cash monitoring |
|
| dc.title |
Effectiveness of ATM cash monitoring and reconciliation in reduction of Fraud activities by bank staff in Tanzania: A case of NMB bank, |
|
| dc.type |
Thesis |
|