| dc.creator |
Mpwaga, Lucy J |
|
| dc.date |
2020-09-16T13:58:16Z |
|
| dc.date |
2020-09-16T13:58:16Z |
|
| dc.date |
2020 |
|
| dc.date.accessioned |
2022-10-21T10:32:26Z |
|
| dc.date.available |
2022-10-21T10:32:26Z |
|
| dc.identifier |
http://hdl.handle.net/11192/4140 |
|
| dc.identifier.uri |
http://hdl.handle.net/11192/4140 |
|
| dc.description |
A Research Report Submitted in Partial Fulfillment of The Requirements for The Award of Bachelor Degree of Business Administration in Marketing of Mzumbe University. |
|
| dc.description |
The issue of challenges facing business process management it’s very crucial since it lead to a lot of problems within the organization. The subject matter of this research was based on the challenges facing business process management toward organization taking TRA Ilula branch as the case study. The study is based on objectives which are to examine the influence of organization structure on business process management (BPM) at TRA Ilula Branch, to determine the response of working facilities in business process management at TRA Ilula Branch and to examine the effect of employee’s resistance on business process management at TRA Ilula Branch. A sample of 10 made up of internal employees found in Ilula branch were selected, judgmental sampling technique and simple random technique were used in selecting the respondents and the research methodology used to collect data was questionnaires was the major tool for data collection as primary data and documentary source as secondary data was used in order to obtain required information on the challenges facing business process management within an organization. The finding showed that challenges that faced business process management where organization structure, network connectivity, working facilities and employees resistance. The study recommended that Tanzania Revenue Authority should introduce the process of keeping much emphasize on staff to attend study cycle so that they can increase some knowledge, skills and techniques on business process management of the organization, this also may solve the problem of employee resistance due to the missing some information on changes in business process activities so that all the staffs information should be provided there, this also may reduce the information gap due to employees complained on the lack of facilities. Lastly t TRA should consider on the additional of other facilities in order to reduce the time consumed by staffs on providing service to customers also this may discourage customer complaints. |
|
| dc.language |
en |
|
| dc.publisher |
Mzumbe University |
|
| dc.subject |
Business process management |
|
| dc.title |
Challenges facing business process management (BPM) at Tanzania Revenue Authority (TRA), Iringa Ilula office |
|
| dc.type |
Thesis |
|