A Researcher Report Submitted to Mzumbe University – Mbeya Campus College in partial Fulfillment for an Award of Bachelor Degree in Human Resource Management (BHRM) of Mzumbe University
The study concerned with the impact of mobile banking on customer satisfaction, the study was accepted and explained with the research design on a sample size of 120 respondents, who are chosen from random sampling from the all targeted population, consumers or customer and agents. The data was taken by interview and questionnaires schedules, also the data analyzed by the aid of statistical package of social scientific process, the findings were summarized and data was explained by tables, figures, and chart. Concerned with the finding it was conclude that, the factor like, service cost, customer care, and quality of mobile banking service should be implemented well in order to make or to exceed the customer satisfaction with mobile banking service, Also the mobile banking providers should make sure the service provide use appropriate technology so as can provide reliable, timely, less cost and reduce sing a number of people in the bank, and also the management should know their customer wants so as to know what the gap and offer what customer needs. The study was recommend that, there is need for the mobile banking service provider to make sure there educate well their customer about the electronically services, concerned with the mobile phone, internet banking and other important material concerned with electronically services, Also the banking industry should make sure there is good information technology (IT) who has good influence in the financial sectors, and both bodies and management concerned with the government and banking of Tanzania should be aware to accepting polices which appear effectively with the new technology and the banking system.