A Dissertation Submitted in Partial Fulfillment of the Requirements for the
Degree of Master of Business Administration in Corporate Management
(MBA-CM) of Mzumbe University
The sustainability of the organization depends in its ability to develop the skills of its
work forces fostering innovativeness that in the same line leads to rise in
performance in an organization. With the development of technology in the business
world, many organizations have tried to advance the skills of their workforces so as
to advance organization performance. Therefore, this research aimed to study factors
influencing training and development in improving organization performance using
Vodacom Tanzania Public Limited Company- Head Quarters as a case study.
A descriptive research design was used in this study with a quantitative approach.
The target population for this study comprised of 452 employees from Vodacom
Tanzania PLC - HQ. Stratified random sampling was used to select a sample size of
eighty-two (82) employees that was used in the study. Findings indicate that
organization resources, policy, and technology are statistically significant at P-value
of 0.023, 0.000, and 0.000 respectively. However, findings show that organization
structure was not statistically significant. Moreover, Findings reveal that organization
policy has a strong positive correlation (R=0.856) with training and development
compared to advanced technology, and organization resources. Therefore, the study
concludes organization resources, policy, and technology influence training and
development for improving organization performance. On the other hand, the study
concludes that the available inflexible organization structure does not support training
and development in an organization.
The study recommends that there is a need for supportive and flexible organization
structure that allows creativity and invention of employees for making changes based
on the need of the organization. The organizations also should allocate sufficient
budget to training programs to enrich performance of their employees and
performance of the organization as well. In addition, the organizations should create
supportive training policies of its workforce for polishing the competency of the
employees within the organization, which will improve the working performance of
employees.