The Effect of Digital Banking on Financial Inclusion in Tanzania
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Mzumbe University
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A Dissertation submitted in partial Fulfillment of the Requirements for the Degree of
Master of Business Administration in Corporate Management (MBA- CM) of Mzumbe
University.
The research assessed the consequence of digital banking on financial inclusion in Tanzania. The research was guided by three hypotheses which were limited bank coverage, limited bank customers and limited technology which were considered as determinants of financial inclusion as the dependent variable. Explanatory study design was used and functional in the research which substitute the gaining of key data for the research. Key data were used to ensure the generation of main data to fill the study gap. Main data were collected by means of questionnaires which taken the new information applicable for the study to fill the breach. The data were computed through the SPSS package however they were obtainable and evaluated by means of mean and standard deviation, then by way of correlation and multiple regression analysis to describe the relationship between independent variables on the dependent variable. Results were strong that completely three independent variables namely limited bank coverage, limited bank customers and limited technology were found positive and statistically significant on the dependent variable. The implication of the findings stands that financial inclusion using digital banking is largely affected by limited bank coverage, limited bank customers and limited technology. The study further recommend that commercial banks must design means to assure effective communication to large segments and applications that favour usage to the customers of different categories as per the country’s reality on the population composition.
The research assessed the consequence of digital banking on financial inclusion in Tanzania. The research was guided by three hypotheses which were limited bank coverage, limited bank customers and limited technology which were considered as determinants of financial inclusion as the dependent variable. Explanatory study design was used and functional in the research which substitute the gaining of key data for the research. Key data were used to ensure the generation of main data to fill the study gap. Main data were collected by means of questionnaires which taken the new information applicable for the study to fill the breach. The data were computed through the SPSS package however they were obtainable and evaluated by means of mean and standard deviation, then by way of correlation and multiple regression analysis to describe the relationship between independent variables on the dependent variable. Results were strong that completely three independent variables namely limited bank coverage, limited bank customers and limited technology were found positive and statistically significant on the dependent variable. The implication of the findings stands that financial inclusion using digital banking is largely affected by limited bank coverage, limited bank customers and limited technology. The study further recommend that commercial banks must design means to assure effective communication to large segments and applications that favour usage to the customers of different categories as per the country’s reality on the population composition.
Keywords
Digital banking, Financial inclusion in Tanzania