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The primary objective of this study was to understand the effects of digital banking
initiatives on financial inclusion in commercial banks in Tanzania, with a special
focus on initiatives like internet banking, agency banking and mobile banking. The
specific objectives of the study were therefore to understand how each of these
initiatives influence or have an impact on the growth of financial inclusion in
Tanzania.
For the methodology, the researcher used survey questions and interviews to collect
data from 120 sample respondents who were the customers of the case study financial
services providers, namely, CRDB, NMB and NBC. The researcher used regression
analysis to assess the relationship that exists between the independent variables
(mobile banking, internet banking and agency banking) and the dependent variable,
which is financial inclusion.
From the analyzed data, it was observed that internet banking did not significantly
influence financial inclusion, agency banking significantly influenced financial
inclusion and lastly mobile banking significantly influenced financial inclusion.
The study discovered that the more the banks invest in the digital banking such as
mobile banking and using of banking agency its influence to use the formal financial
services such credit, insurance, saving, receiving and sending money which increase
the banking transaction and this lead to increase the financial inclusion in the country
for the economic development.
All in all, the innovation of technology which led to introduction of digital banking
has big impact to thewell-being of people by increasing the use of financial services
that bring the impact to the Tanzania economy and reduce the poverty in the society |
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