| dc.creator |
Ngatunga, George |
|
| dc.date |
2020-11-10T11:11:11Z |
|
| dc.date |
2020-11-10T11:11:11Z |
|
| dc.date |
2020 |
|
| dc.date.accessioned |
2021-05-05T08:08:43Z |
|
| dc.date.available |
2021-05-05T08:08:43Z |
|
| dc.identifier |
APA |
|
| dc.identifier |
http://hdl.handle.net/11192/4508 |
|
| dc.identifier.uri |
http://hdl.handle.net/11192/4508 |
|
| dc.description |
A Dissertation Submitted in Partial Fulfillment of the Requirements for the
Award of the Master’s Degree of Business Administration in Corporate
Management of Mzumbe University. |
|
| dc.description |
This study assessed patients’ satisfaction with quality of service delivery at AAR
hospital with specific objectives of determining the influence of effectiveness of care
provided on patient satisfaction, examine the influence of safety towards patients’
satisfaction, and examining the level of excellence towards patients’ satisfaction. A
cross- sectional research design was adopted and a sample size of 72 out of 100
respondents participated in the study. This study employed quantitative methods for
data collection and judgmental method was used to select respondents in filling out
the structured questioners. The data were statistically analyzed through the Statistical
Package for the Social Science (SPSS v20) using descriptive statistics and inferential
statistics.
Generally, the results obtained between patient satisfaction and healthcare quality
provided at AAR hospital depicted that, the model summary for effectiveness care
was R= .246, R2= .060 which signifies for positive and weak relationship; for safety
was R= .856, R2= .732 indicated that there was positive and very strong relationship;
for professional excellence was R=. 621, R2= .386 implies for positive and moderate
relationship and for culture and interpersonal excellence was R= .801, R2= .642
implies that there was positive and very strong relationship. It concluded that for
AAR hospital meet effectively patient satisfaction there are some healthcare qualities
that need to be improved including interpersonal relation between healthcare
providers and patient and to have well trained professional that meet expectation and
requirements of patients.
Furthermore, the study recommends that there is a need for the hospital to increase
the effectiveness of the service provided to the patient as they were less satisfied with
the effective care given to them this can be done by providing time to time training to
the medical practitioner on how they can increase the patient effectiveness care
depended on changing environment. In addition, there is a need for interlinking
government and stakeholders efforts towards eradication of different challenges in
order to have secured quality health services. |
|
| dc.language |
en |
|
| dc.publisher |
Mzumbe University |
|
| dc.subject |
Patients’ satisfaction with quality of service delivery |
|
| dc.subject |
AAR hospital |
|
| dc.title |
Assessment of Patients’ Satisfaction on Health Care Quality: Case of AAR Hospital in Dar es Salaam, Tanzania |
|
| dc.type |
Thesis |
|