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The study was undertaken at the National Social Security Fund (NSSF) to examine
the effects of motivational incentives on improving employee performance. To
achieve the main objective of this study, two specific objectives; to examine the
effects of financial incentives on improving employee performance and to examine
the effects of non-financial incentives on improving employee performance were
applied consistently with two research questions to achieve those specific objectives.
To study the selected research topic properly, case study research design was adopted,
and NSSF was treated as the single case for this study where probability sampling
techniques (stratified and simple random sampling technique) and non-probability
sampling technique (purposive sampling technique) were used to obtain a sample size
of 48 respondents. Questionnaire and in-depth interview methods were used to collect
primary data from 48 respondents and then, the collected data were analyzed
qualitatively and quantitatively. The revealed findings show that motivational
incentives improve employee performance through enhancing efficiency in employee
working, encouraging employees to perform challenging works, enhancing timely
completion of the tasks, assuring of clients’ satisfaction and enhancing employees to
meet the set performance targets and objectives. But, bonus which predict employee
performance by 78.2% and fringe benefits predict such employee performance by
68.1%, those two financial incentives have strong positive association with employee
performance that other financial incentives. On another side, promotion predict
employee performance by 81.4%, employee recognition predicts employee
performance by 71.4%, employee training predicts employee performance by 83.7%
and timely performance feedback predicts employee performance by 85.4%; hence to
conclude the findings, non-financial incentive were found to have a very strong
positive association with employee performance than financial incentives. Then,
study recommended to the management of the fund to ensure right kind of
motivational incentives are given to their employees consistently with certain
objectives to achieve. Other recommendations were given for further study to be
undertaken to other social security funds such as PSSS |
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