Dissertation Submitted in Partial Fulfillment of the Research requirement for Award
of Master Degree of Business Administration in Corporate Management (MBA-CM)
of Mzumbe University, Tanzania
This research examines factors influencing implementation of Total Quality
Management (TQM) in manufacturing industry in Tanzania, by focusing at Urafiki
Textile Mill.The study specifically based on identifying how top management
commitment influencing implementation of TQM in Urafiki textile Mill in Tanzania,
to identify whether employees training in textile company has any effect on
implementing TQM practices, to examine the influence of effective communication
on implementing TQM in Urafiki textile industry and lastly to determine the effects
of the existing TQM practice in textile industry. The study adopted a descriptive
research design. Stratified random sampling and purposive sampling methods were
used to determine and draw the sample size of 120. Primary data were collected
using structured questionnaires and analyzed and processed using MS excel with a
comprehensive description.
Findings revealed that out of 120 respondents who were selected from sample size,
but only 70 respondents effectively participated that equals to 58.3% of response
rate. The findings showed that the total average of 79.2% of respondents, followed
by 58.4% total average and lastly the total average of 57.7% of respondents were
strong agreed and agreed that top management commitment, effective
communication and training of employees respectively influencing the
implementation Total Quality Management. Also,, the findings explained the effects
from existing TQM practice as resulted to product quality improvement,
improvement of organizational performance, facilitate employees and customers’
satisfaction and Also, create good affiliation/connection among stakeholders. The
study recommends textile industries to adopt and implement TQM in order to obtain
competitive advantages so as to survive in the global competitive market. Also,
government should take measures and cooperate with textile industry to develop new
strategies that will be beneficial to the society and industries in order to stimulate the
use of domestic products so as to create tradition behavior of consuming Tanzaniamade products hence expanding market for Tanzania local industries.