Assessment of the Challenges of Adapting E-Government Service in Tanzania: A Case of Dar Es Salaam Water and Sewerage Authority
No Thumbnail Available
Date
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Mzumbe University
Abstract
Description
A research report Submitted in Partial Fulfillment of the Requirements for
Award of the Degree of Master of Business Administration in Corporate
Management (MBA-CM) of Mzumbe University
E-government plays a significant role in the proposed solutions. It is as an efficient tool that organizes the leading actors in bridging the gap. The aim of this study was to assess the challenges of adopting e-government at DAWASA. The study was specifically guided by three objectives; to assess the implementation of egovernment adaptation at DAWASA; to assess the challenges facing DAWASA as a result of the adaptation of e-government; to assess ways that can be used to counter the challenges of adapting e-government. The study was carried out in Dar es Salaam city, taking the Dar es Salaam Water and Sewerage Authority (DAWASA) as a case study. In this case study design was used and, 60 respondents were selected via purposive and snowball sampling techniques to represent a total of 95 respondents in data collection. Primary data were collected using interview and questionnaires that were self-administered by the researcher and relevant reports were reviewed to enable the collection of secondary data. Data were qualitatively analysed and presented under the content analysis method with the aid of statistical Packages for Social sciences (IBM SPSS Statistics 23) in presenting the percentages and frequencies. The findings revealed that, the implementation of e-government was smooth and conducted as per the authority description. The effectiveness and efficiency in operations, such as customer service, payment services and technical operations have been raised as a result of e-government adaptation. Resistance to change, low budget and investment on telecommunication technology, poor technical capacity of the used equipment and personnel in charge were among the leading challenges facing DAWASA in the adaptation of e-government. On the other hand, the researcher proposes a raise in budget towards the technological investment, training of the personnel and organizational reform as ways to counter the above challenges.
E-government plays a significant role in the proposed solutions. It is as an efficient tool that organizes the leading actors in bridging the gap. The aim of this study was to assess the challenges of adopting e-government at DAWASA. The study was specifically guided by three objectives; to assess the implementation of egovernment adaptation at DAWASA; to assess the challenges facing DAWASA as a result of the adaptation of e-government; to assess ways that can be used to counter the challenges of adapting e-government. The study was carried out in Dar es Salaam city, taking the Dar es Salaam Water and Sewerage Authority (DAWASA) as a case study. In this case study design was used and, 60 respondents were selected via purposive and snowball sampling techniques to represent a total of 95 respondents in data collection. Primary data were collected using interview and questionnaires that were self-administered by the researcher and relevant reports were reviewed to enable the collection of secondary data. Data were qualitatively analysed and presented under the content analysis method with the aid of statistical Packages for Social sciences (IBM SPSS Statistics 23) in presenting the percentages and frequencies. The findings revealed that, the implementation of e-government was smooth and conducted as per the authority description. The effectiveness and efficiency in operations, such as customer service, payment services and technical operations have been raised as a result of e-government adaptation. Resistance to change, low budget and investment on telecommunication technology, poor technical capacity of the used equipment and personnel in charge were among the leading challenges facing DAWASA in the adaptation of e-government. On the other hand, the researcher proposes a raise in budget towards the technological investment, training of the personnel and organizational reform as ways to counter the above challenges.
Keywords
E-government, Dar es Salaam Water and Sewerage Authority (DAWASA)