| dc.creator |
Kaaya, Magreth |
|
| dc.date |
2020-11-12T08:56:38Z |
|
| dc.date |
2020-11-12T08:56:38Z |
|
| dc.date |
2020 |
|
| dc.date.accessioned |
2021-05-05T08:08:44Z |
|
| dc.date.available |
2021-05-05T08:08:44Z |
|
| dc.identifier |
APA |
|
| dc.identifier |
http://hdl.handle.net/11192/4621 |
|
| dc.identifier.uri |
http://hdl.handle.net/11192/4621 |
|
| dc.description |
A Dissertation Submitted in Partial Fulfillment of the Requirements for the
Master degree of Business Administration (MBA) Corporate Management of
Mzumbe University. |
|
| dc.description |
This study examined the contribution of electronic banking towards the performance
of commercial banks in Tanzania. The following were objectives: to determine the
customers usage rate of Automatic Tellers machine (ATM) and its effects on the
performance of Commercial Banks in Tanzania; to assess the extent to which
customers use Mobile Banking and how it affects the performance of Commercial
banks in Tanzania; to examine the customers usage rate of internet banking and its
contribution towards the performance of commercial banks in Tanzania; and to
identify the challenges associated with the use of electronic banking to Commercial
Banks in Tanzania. The study adopted case study research design whereby CRDB
Bank was used. The study involved a sample size of 100 respondents; data collection
was done through the use of interviews, questionnaires and documentary review. Data
analysis was done through the use of Microsoft Excel. The results of the study show
that ATM helps to reduce operational costs and improves return on assets, it has made
it easy for customer to conduct financial transaction remotely. ATM has led into
increased profitability and bank performance. ATM machines has improved the
returns on assets (ROA). The results show that Mobile phones/simbanking has
increased customer access to banks services as most of customers manage financial
transactions remotely without visiting the bank branch. Also customers enjoy many
benefits such as convenience, time saving, cost effective, enhanced business
efficiency, and elimination of cheque writing or signing as CRDB has integrated its
system with M-Pesa, Airtel Money, TigoPesa and Halo Pesa. As for the usage and
contribution of internet banking the findings revealed that this innovation has
increased customer access to the banks services. The findings show that network
difficulties during transactions are the main challenge facing users of electronic
banking. The study recommends that CRDB Bank should increase education
campaign and creating awareness concerning the benefits of electronic banking. |
|
| dc.language |
en |
|
| dc.publisher |
Mzumbe University |
|
| dc.subject |
Electronic banking |
|
| dc.subject |
Commercial Banks in Tanzania |
|
| dc.subject |
Automatic Tellers machine (ATM) |
|
| dc.subject |
M-Pesa, Airtel Money, TigoPesa and Halo Pesa |
|
| dc.title |
The Contribution of Electronic Banking Towards the Performance of Commercial Banks in Tanzania case of CRDB bank |
|
| dc.type |
Thesis |
|