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Effective social and economic services provision has not been weighed in as a prerequisite
in higher learning institution in Tanzania. Tanzania Commission for
Universities (TCU) and other related authorities for education in Tanzania, have not
managed to set a legal framework to enforce effective provision of social and
economic services. This study assesses the provision of social and economic services
in higher learning institutions taking Mzumbe University Dar Es Salaam Campus
College (MUDCC) as the study case. It focuses on the mode by which social and
economic services are provided at MUDCC, effectiveness of delivery of the services
and the challenges in the provision of the services. A sample size of 42 respondents
were purposively and randomly selected and used in the study. Data collected were
qualitatively and quantitatively analyzed. The study has revealed that social and
economic services at MUDCC are delivered by different mode i.e. outsourcing model,
private partnership framework, PPPF, and inhouse services delivery. Furthermore, the
study revealed that though the research findings published that MUDCC is achieving
the best in term of reliability, accessibility and services expectation to the customers
as well as the delivery of services through competent employees, effectiveness in the
provision of the services is moderately attained because of the impolitely, unrespectful
and unfriendly services provided by both academic and non-academic employees, and
low level honest and trustworthy of the services providers. The study affirmed that
the provision of the services faces numerous challenges like inadequate financial and
human resources, poor performance standards set, shortage of textbook, library,
learning and teaching materials, and other related education resources, poor
cooperation and communication between students and lecturers or facilitators and
internal organizational politics, bureaucracy and cumbersome procedures in
governance process. It is therefore recommended that MUDCC needs to ensure
availability of sufficient staff level so that the staff are not overloaded, strengthening
of feedback mechanisms for users of the services, strong organization culture to be in
place, the relationship and interaction between the employees at the university and the
customers to be of the friendly nature, periodic assessment of employee. |
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