A Dissertation Submitted in Partial Fulfilment of the Requirements for the Award of the Degree of Master of Public Administration of
Mzumbe University, Tanzania
The study is about the role of motivation on employees’ performance in public organizations, with reference to National Health Insurance Fund in Tanzania. The study was premised on three specific objectives which aimed at establishing the role of working conditions, compensation and rewards on employees’ performance. This study used simple random sampling to select a total of 60 employees from the NHIF headquarters, who include junior and senior-level employees. The facts were generated using questionnaires and interviews whereas the findings were analysed using content analysis for the interview data; and also descriptive statistics and inferential analysis for the data collected using questionnaires. From the study, it has been indicated that the working conditions, compensation and reward management packages have not been revised for quite long. Though, on the other hand with the inferential analysis the variables have been found positive with significant effect on employee performance provided that the elements are well attained in the organization. The implication is that employee performance in NHIF as the independent government agency is facilitated by motivation through rewards, compensation and working conditions. In that note, the study recommended that organisations as public entities should work on these packages in line with the private sector so as not to lose the employees to the private sector. It is also important to empower these organisations the more so that they are able to undertake major decisions that are urgent and concern the workers, rather than having to wait for such decisions from the government, such as the ministry and other top management.