A dissertation Submitted in Partial Fulfilment of the Requirements for Award
of the Degree of Master of Science in Procurement and Supply Chain
Management (MSc-PSCM) of Mzumbe University
This study intended to determine the factors affecting supply chain performance in
manufacturing companies in Tanzania, a case of Bakhresa group of companies –
Zanzibar branch. The study had specifically indented to examine the effect of
management support system on supply chain performance, assess the effect of process
control system on supply chain performance, investigate the effect of transaction
processing system on supply chain performance and determine the effect of enterprise
collaboration system on supply chain performance. The study was conducted in
Zanzibar at Backhresa Group of Companies and 120 staff as a sample size was picked
from target population157. The study used technology acceptance theory, institution
theory and Transaction cost theory to guide the study. The study adopted descriptive
research design. Data was collected using questionnaire. Hypothesis was tested
through exploratory factor analysis (Kaiser-Meyer-Olkin-measuring sampling
adequacy and Bartlett’s Test of Sphericity), simple linear regression and correlation
analysis .Analyzed data was presented using table for interpretations. The findings
found that management support system, process control system, transaction processing
system and enterprise collaboration system were directly related with supply chain
performance with a significant value P<0.05. Also the findings revealed that
management support system, process control system, transaction processing system
and enterprise collaboration system had positive had significant effect on supply chain
performance with a significant value P<0.05.The study concluded that management
support system, process control, transaction processing system and enterprise
collaboration system contributes positively to the supply chain performance on
manufacturing companies in Tanzania. This study has implication to various
stakeholders and policy makers alongside supply chain Tanzanian manufacturing
industries and community in general. It was recommended that supply chain actors in
manufacturing companies should ensure that there are effective management support
systems, proper process control systems, efficient transaction processing systems and
collaborative enterprise system in order to increase performance of supply chain such
as cost reduction, reduced unnecessary delay as well as quality improvement.