A Dissertation Submitted to Mzumbe University in Partial Fulfilment of the Requirements for the Award of the Degree of Master of public administration (MPA) of Mzumbe University
The study set out to assess the challenges hindering the adoption of e-government initiatives on the public sector in Tanzania, with reference to the Tanzania Mechanical and Electronics Services Agency (TEMESA). The study relied on a mixed methods approach, combing both quantitative and qualitative approaches. The researcher employed both probability and non-probability sampling technique, particularly simple random sampling and purposive sampling techniques while sampling for the respondents. Questionnaire was used as a tool for data collection. Findings have demonstrated that majority of the respondents indicated that that lack requisite IT skills affected effective implementation of e-government initiatives in the public services. The respondents showed that issues of reliable networks and communication gadgets were still an issue impeding implementation of e-government initiatives. Majority of the respondents have indicated that issues related to security and privacy has made them to drag feet when it comes to implementation of e-government initiatives. The challenge affecting effective implementation of e-government initiatives in the public service was IT policy. Since the study has already heighted the importance of e-government in various respects, there is an urgent need to continue rolling out more e-government initiatives without any fears in order to improve services delivery.