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This study aimed at assessing the effectiveness of Management Information System (MIS) in Local government authorities in Morogoro Region, Tanzania. The study interviewed 261 respondents. Simple random sampling technique was used to select 75 respondents while purposive sampling technique was used to select 186 respondents. Therefore, structured questionnaire and interview was used to capture primary data and documentary review was used to capture secondary data. Moreover, the study employed descriptive statistics as well as inferential statistics (regression model) in analyzing the data. The results show that, the installed MIS has the potential to improve service delivery and customer satisfaction. Results also show that, the expectations of customers are high, but experience has often been negative. For example, there is a huge variance in the perception and expectation of customers in the LGA regarding service delivery and quality of services. This has negatively affected customer satisfaction. It is concluded that there is an urgent need in LGA to develop Systems that will capture user requirements and which should be seen as a means of improving service quality in the future and make the MIS to be effective. |
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