A Dissertation Submitted in Partial Fulfilment of the Requirements of Masters
of Science Degree of in Accounting and Finance of Mzumbe University
Specifically this study was aimed at assessing the role of Mufindi Community Bank,
evaluating the performance of Mufindi Community Bank on service provision and
determining factors causing poor performance to the Bank. This study adopted a case
study whereby Mufindi Community Bank was taken as a case study involving 80
respondents. The researcher will use a purposive sampling whereby both primary
and secondary data were involved in the study. Data were collected using
questionnaires. The data collected were analyzed descriptively using Statistical
Package for Social Science (SPSS). The analyzed data were presented using tables,
percentages, histograms and pie charts. From the study findings it was noted that the
bank had a number of roles to perform which included among others financial
transactions. The bank had indicators to monitor its performances and that it was
performing within the required standard. The conclusion made was that the bank had
many roles to ensure the customers are satisfied with the service provided. Generally,
all roles aimed at improving community bank performances, like effecting loans and
making financial transactions which are the major requirements from the customers.
Community banks play an important role in the financial system of the country
economy. It was recommended that, payment transactions should be improved
through employing more qualified personnel. To ensure bank performance, the bank
management team should work collaboratively with other stakeholders to ensure
constructive ideas are mainstreamed in bank operation systems for the betterment of
the bank and customers respectively.