A Dissertation Submitted to Dar es Salaam Campus College in Partial
Fulfilment of Master of Science in Accounting and Finance of Mzumbe
University, Dar es Salaam Campus College
The purpose of this study was outsourcing source of revenue collection by Local
government Authority; the case of Kinondoni Municipal Council. The study was
guided by both general and specific objectives. The general objective was to assess
whether the outsourcing sources of revenue collection establish a platform for more
effective and efficient revenue collection in Kinondoni Municipal Council. Specific
objectives addressed the following aspect, why the council has decided to outsource
its revenue collection activities, did the council’s revenue increase or decrease after
adopting outsourcing of revenue collection, what are the problems facing revenue
collectors leading to non achievement of the target, what is people’s feel about
government’s revenue being collected by private agent. A sample of 125 respondents
was used. Respondents were drawn from Kinondoni Municipal Council staff, private
agent revenue collectors and people who usually pay taxes to the council. Three
instruments, namely questionnaire, interview and documentary review of various
records were used. Collected data was analyzed based on research objectives.
The finding of the study revealed that outsourcing offers no quick-fix to increase
local government revenue collection in Kinondoni Municipal Council. Kinondoni
Municipal council experience a substantial problems with corruption and
exceptionally high profit margins for the private agents at the expense of
accomplishing a reasonable return to the respective of Kinondoni Municipal Council
The study end with recommendation that when appropriate managed and monitored,
outsourced revenue collection may establish a foundation for more effective and
efficient local government revenue collection.