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The study on the effectiveness of prepaid metering system in revenue collection, a
case of Tanzania Electricity Company (TANESCO), Kinondoni North district Dar es
Salaam Tanzania. The objectives of the study were, To ascertain the benefits of the
prepaid metering system to the corporation, To ascertain the benefits of prepaid
metering system to customers, To ascertain the problems created by the prepaid
metering system that hinder revenue collection and To ascertain the problems created
by the prepaid metering system to customers.
A case study was used; a sample of 60 respondents was used. Data collection
methods were questionnaires and documentary analysis. Data were analyses using
both Descriptive and Inferential Statistics with the aid of Statistical Package for
Social Sciences (SPSS). Descriptive Statistics used included percentages and
frequencies.
The challenges include hindering energy provision is the loss of revenue as a result
of poorly managed revenue collection systems. This study examined the effect of
prepaid meters on revenue collection.
This study concluded that prepaid metering system is not effective in revenue
collection of TANESCO. The use of prepaid metering still face challenges such as
constant system failures, corrupt employees, lack of experts in prepaid metering and
power theft which has led to extra cost of creating a meter inspection department.
The study recommended that management should consider the role of education and
training in improving employees functions in relation to prepaid metering system,
take serious measure to corrupt employees, buy high quality meters and install new
servers for the prepaid metering system. The use of prepaid meters should be
improved since they improve management of daily power consumption of customers,
advance the revenue collection process, save time and regulation of electricity
consumption |
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