Conference proceedings
Development in technologies and its adoption in
communications have made offering of government services
and that of its agents easier and more convenient. This has
been achieved through its websites. This paper looks at
different schemes to assess the utilization of such offerings,
the factors and parameters that influence its acceptability. A
conceptual modal is developed that could be used to measure
acceptability of government websites in terms of effective
degree of use based on six identified parameters: trust,
usefulness, easy