| dc.creator |
Jani, Dev |
|
| dc.creator |
Han, Heesup |
|
| dc.date |
2016-01-25T07:49:01Z |
|
| dc.date |
2016-01-25T07:49:01Z |
|
| dc.date |
2014 |
|
| dc.date.accessioned |
2018-04-18T12:36:39Z |
|
| dc.date.available |
2018-04-18T12:36:39Z |
|
| dc.identifier |
10. Jani, D. and Han, H. (2014). Personality, satisfaction, image, ambience, and loyalty: Testing their relationships in the hotel industry. International Journal of Hospitality Management, 37, 11-20. |
|
| dc.identifier |
doi:10.1016/j.ijhm.2013.10.007 |
|
| dc.identifier |
http://hdl.handle.net/123456789/178 |
|
| dc.identifier.uri |
http://hdl.handle.net/123456789/11406 |
|
| dc.description |
This article appraises a theoretical model that relates personality, satisfaction, loyalty, ambience, and image in a hotel setting. The results of the structural equation modeling indicated that extraversion, agreeableness, and neuroticism among the Big Five Personality Factors significantly affect satisfaction. Satisfaction had a significant impact on hotel image and guests’ loyalty. Compared to satisfaction, hotel image had a lesser impact on loyalty as well as being a mediator for the impact of satisfaction on loyalty. The moderating role of hotel ambience in the proposed theoretical framework was also identified. The results offer hoteliers potential strategies/tactics for loyalty enhancement. |
|
| dc.language |
en |
|
| dc.publisher |
ELSEVIER |
|
| dc.subject |
Hotel |
|
| dc.subject |
Image |
|
| dc.subject |
Satisfaction |
|
| dc.subject |
Ambience |
|
| dc.subject |
Personality |
|
| dc.subject |
Loyalty |
|
| dc.title |
Personality, satisfaction, image, ambience, and loyalty: Testing their relationships in the hotel industry. |
|
| dc.type |
Journal Article, Peer Reviewed |
|