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The impact of customer care on customer satisfaction in financial institutions: a case of National Microfinance Bank (NMB) in Mbeya city
January, Happy Rimoy
(
The University of Dodoma
,
)
The assessment of customer satisfaction among alternative Banking channels in Dodoma city.
Malisa, Neema
(
The University of Dodoma
,
)
Factors influencing customer loyalty in the banking industry: the case of NMB Dodoma
Mohamed, Mohamed Salum
(
The University of Dodoma
,
)
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Author
January, Happy Rimoy (1)
Malisa, Neema (1)
Mohamed, Mohamed Salum (1)
Subject
Customer satisfaction (3)
National Microfinance Bank (3)
Customers (2)
NMB (2)
Alternative Banking channels (1)
Alternative banking channels (1)
ATM (1)
Automated teller machine (1)
Bank (1)
Banking (1)
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