| dc.creator |
Magoma, Anthony |
|
| dc.date |
2018-11-19T07:13:42Z |
|
| dc.date |
2018-11-19T07:13:42Z |
|
| dc.date |
2018-04 |
|
| dc.date.accessioned |
2021-05-05T12:25:22Z |
|
| dc.date.available |
2021-05-05T12:25:22Z |
|
| dc.identifier |
Anthony Magoma and Fides Emmanuel (2018), Paper Title: Examining the Contribution and Implications of Mobile Water Payments for Water Bill Collection at Mwauwasa, Tanzania. Business Education Journal (BEJ), |
|
| dc.identifier |
http://dspace.cbe.ac.tz:8080/xmlui/handle/123456789/79 |
|
| dc.identifier.uri |
http://hdl.handle.net/123456789/73404 |
|
| dc.description |
This paper aims to examine the contribution and implications of mobile water payments (MWPs) for water bill collection at MWAUWASA. The study focused in testing three variables namely; MWPs adoption rate by customers, benefits of MWPs for water services and challenges facing MWPs for water services. Both qualitative and quantitative analytical techniques were used to collect data from a purposively selected sample of 75 MWAUWASA officials and 100 water bill payers. The trend of M-Pesa adoption has been increasing though at a lower pace and revenue collection efficiency has increased too, but still over 60% of customers are paying through cash, the challenges that hinders them being inefficiency of the M-Pesa payment system. The study recommends that MWAUWASA should focus on delivering quality M-Pesa system that meets the client’s needs and more sensitization to customers should be done about usage of M-Pesa and adoption of a cashless system is advised. |
|
| dc.format |
application/pdf |
|
| dc.language |
en |
|
| dc.publisher |
Business Education Journal |
|
| dc.relation |
Volume ii;issue No 1 |
|
| dc.subject |
M-Payments, M-Pesa, Water Utility bills, MWAUWASA, Mobile Water Payments, TAM model, UTAUT Model. |
|
| dc.subject |
M-Payments |
|
| dc.subject |
M-Pesa |
|
| dc.subject |
Water Utility bills |
|
| dc.subject |
MWAUWASA |
|
| dc.subject |
Mobile Water Payments |
|
| dc.subject |
TAM model |
|
| dc.subject |
UTAUT Model |
|
| dc.title |
Examining the Contribution and Implications of Mobile Water Payments for Water Bill Collection at MWAUWASA, Tanzania |
|
| dc.type |
Article |
|