| dc.creator |
Mjema, Emanuel A.M. |
|
| dc.creator |
Victor, M.A.M |
|
| dc.creator |
Mwinuka, M.S.M |
|
| dc.date |
2019-02-28T10:34:35Z |
|
| dc.date |
2019-02-28T10:34:35Z |
|
| dc.date |
2005 |
|
| dc.date.accessioned |
2022-10-20T08:35:15Z |
|
| dc.date.available |
2022-10-20T08:35:15Z |
|
| dc.identifier |
http://dspace.cbe.ac.tz:8080/xmlui/handle/123456789/128 |
|
| dc.identifier.uri |
http://hdl.handle.net/123456789/79552 |
|
| dc.description |
Purpose – The purpose of this paper is to present results of a research conducted to test the method
developed by Ang et al. in a different environment and setting.
Design/methodology/approach – To conduct this study the approach developed by Ang et al. was
used to examine the accrued benefits of using information technology (IT) in quality management. The
interview and questionnaire method was mostly used; however, direct observation and archival
records data collection were also used to extract more precise data towards a better conclusion. The
focus was on the analysis of the use of IT on enhancing quality awareness, improving product quality,
and reducing quality-related costs.
Findings – The findings of the study show that the introduction of IT on quality management has
contributed greatly to the enhancement of quality awareness, in the improvement of product quality
and in the reduction of quality costs.
Practical implications – The research shows the importance of the existence of the right
environment for the implementation of a quality system. It also shows that the introduction of IT has
really reduced the quality cost and improved the product quality. The research developed constructs
for the eight dimensions of quality, which helps to measure the impact of IT on quality management.
Originality/value – The paper reports systematic investigations on how companies can measure the
impact of IT in quality management. |
|
| dc.format |
application/pdf |
|
| dc.language |
en |
|
| dc.publisher |
College of Business Education |
|
| dc.relation |
Volume17;Issue No: 4 |
|
| dc.subject |
Quality management, Tanzania, Cost analysis |
|
| dc.subject |
Quality management |
|
| dc.subject |
Tanzania |
|
| dc.subject |
Cost analysis |
|
| dc.title |
Analysis of roles of IT on quality management |
|
| dc.type |
Article |
|