Assessment of the Effectiveness of Teachers’ Service Commission on Ensuring Quality Services to Public Secondary School Teachers
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SAUT
Abstract
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The main purpose of this study was to assess the effectiveness of the Teachers Service
Commission in ensuring quality services to Public Secondary School Teachers in Ruangwa
District. The study was guided by four specific objectives which are to determine the
perceptions of Ruangwa District secondary school teachers toward the Teachers Service
Commission, to evaluate the effectiveness of the Teachers’ Service Commission in
ensuring provision of quality services to secondary school teachers, to identify the
challenges facing TSC, and to find out strategies for an effective TSC in ensuring the
provision of quality services to secondary school teachers. The study was guided by
Transformation Leadership Theory founded by James Macgregor Burns in 1978.
Qualitative data were obtained using interview and were analyzed using thematic analysis.
Quantitative data were obtained through questionnaire and analyzed through descriptive
statistics with the helper of Statistical Package for Social Science (SPSS) version 21 and
presented in tables, graphs and charts. The study revealed that majority secondary school
teachers have negative perception toward Teachers Service Commission performance
because it has failed to execute its major responsibilities particularly promotion of
teachers. It was further revealed that the Teachers Service Commission is ineffective due
to the encountered challenges including lack of promotions and in-service training to
teachers, lack of transparency, disagreements between TSC and teachers employers,
controversies within TSC itself and insufficient budgetary support from the government.
Based on these findings, it was recommended that Teachers Service Commission should
ensure transparency in execution of its duties to guarantee trust of its clients and it should
resolve disputes that arise within itself and between the stakeholders.
Keywords
Quality Services