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Why Mobile Money Users Keep Increasing? Investigating the Continuance Usage of Mobile Money Services in Tanzania

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dc.creator Koloseni, Daniel
dc.creator Mandari, Herman
dc.date 2020-10-30T05:53:58Z
dc.date 2020-10-30T05:53:58Z
dc.date 2017
dc.date.accessioned 2022-10-21T11:33:55Z
dc.date.available 2022-10-21T11:33:55Z
dc.identifier http://154.72.94.133:8080/xmlui/handle/123456789/151
dc.identifier.uri http://hdl.handle.net/123456789/86166
dc.description Journal Article
dc.description This study examined factors that affect continuance usage of mobile money services in Tanzania. The Theory of Planned Behavior was adopted as a theoretical foundation of the study. The theory was further extended by including the constructs of perceived cost, perceived trust and satisfaction as determinants of mobile money service continuance usage behaviour. A total of 309 valid and reliable responses collected using questionnaires were used for data analysis. The data were analysed using Structural Equation Modeling (SEM) approach. The findings depict that perceived trust, attitude and perceived behavioral control have significant influence on continuance behavioral intention while perceived trust, satisfaction and continuance behavioral intention have significant influence on continuance usage behavior. The study provides a number of useful implications for scholars and policy makers which could be used to enhance and provide sustainable mobile money services to users.
dc.format application/pdf
dc.language en
dc.publisher Journal of International Technology and Information Management
dc.relation ;Vol. 26 : Iss. 2, Article 6.
dc.subject Continuance, Mobile-Money, adoption, Tanzania
dc.title Why Mobile Money Users Keep Increasing? Investigating the Continuance Usage of Mobile Money Services in Tanzania
dc.type Article


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