Public Road Transport Performance and Travellers Satisfaction in Urban Areas: The Case of Public Bus Transport in Dar es Salaam

dc.creator	Tinali, Gerald Z.P.
dc.creator	Kessy, Severine S. A
dc.date	2016-01-25T08:54:02Z
dc.date	2016-01-25T08:54:02Z
dc.date	2012
dc.date.accessioned	2018-04-18T11:49:26Z
dc.date.available	2018-04-18T11:49:26Z
dc.identifier	http://hdl.handle.net/123456789/187
dc.identifier.uri	http://hdl.handle.net/123456789/9898
dc.description	The objective of this study was to examine the performance of public bus transport on travelle rs’ satisfaction. A total of 140 bus commuters in Dar es Salaam region were interviewed. Questionnaire was employed as a major instrument in collection of primary data while documentation was used for secondary data. Regression analysis and Chi square test were used in analysis of data. Findings revealed that public bus transport performance in urban areas was very poor and travellers were highly dissatisfied with the kind of service the industry was rendering. Conclusively, the study has revealed that there is a weak positive relationship between user satisfaction and performance of public buses. The study recommends opening new routes especially in new areas and improving efforts to overcome traffic congestions
dc.language	en
dc.publisher	ORSEA
dc.subject	Public transport
dc.subject	Travelers satisfaction
dc.title	Public Road Transport Performance and Travellers Satisfaction in Urban Areas: The Case of Public Bus Transport in Dar es Salaam
dc.type	Conference Proceedings

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