Dissertation (MA Public Administration)
This study aimed to analyze the factors for employee job dissatisfaction in public
sector a case of Kwimba District Council. The study specifically intended to identify
the factors contributing to employee job dissatisfaction. The study also sought to
examine the effect of employee job dissatisfaction in Kwimba District.
The study employed a case study approach to examine the factors for employee job
dissatisfaction and the sample was obtained through random method and purposive and
total number of 85 respondents was interviewed from Kwimba District Council. Data
also was collected through interviews, questionnaires, focus group discussion and
documentary review. The analysis of data was through SPSS.
Based on the study it was found that low salaries, poor working condition, poor
leadership, poor organization policies, lack of motivation and poor knowledge on
related career were the factors for employee job dissatisfaction. In additional low
productivity, poor service delivery and search for alternative work (jobs) have been
reported as the major effects of employee job dissatisfaction.
The study therefore recommends that employers at Kwimba District Council should
make use of other positive reinforcement (Public recognition and reward) in order to
raise the morale of the employees and that of the employer. The employer should
constantly review salaries and other fringe benefits to match the actual living cost. The
employer should also hire only the right candidates. It is further recommended that an
employee survey should be conducted by the employer every year in order to explore
employee opinion and attitude which in turn will help in evaluating their job
satisfaction.