The effectiveness of motivation incentives in improving work performance in Tanzania health sector: a case of Iringa referral hospital
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The University of Dodoma
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Dissertation (MA Public Administration)
Tanzania is among the developing countries which have been facing the challenge of ineffective and inefficient work performance in the health sector of which in turn leads to poor health service delivery. This incident, therefore, compelled the researcher to conduct this study with the general objective to assess effectiveness of motivation in improving work performance in Tanzania health sector with Iringa Referral Hospital as a case study The study employed a cross - sectional design in which a case study approach was used. The study used three main tools of data collection; namely interviews with key stake holders, questionnaires as well as documentary review. Interviews and questionnaires have been used considering the desire of the researcher to obtain first hand data so as to formulate rational and sound conclusions and recommendations for the study. The data analysis technique was done through the use of Statistical Packages for Social Sciences (SPSS – Version 17). Basing on the analysis, the major findings were identified as the problems of motivation in health sector: low salary and other allowances such as extra duty and on call allowances, lack of working facilities, absence of proper arrangement for training, un-conducive working environment, poor or no recognition on good performance and no provision of housing, transport and refreshments to workers. The study provides recommendations on what is to be done for the health workers to be well motivated, to improve work performance and hence deliver quality health service and meet customer's satisfaction. The study therefore recommends improvement on financial incentives which include the increase of salary and other allowances such as on call, uniform and extra duty allowances. Also, non financial incentives which include enough working facilities, good working environment, clear training programme and recognition on good performance through provision of a thank you note, prize or letter of appreciation and recognition in the meetings.
Tanzania is among the developing countries which have been facing the challenge of ineffective and inefficient work performance in the health sector of which in turn leads to poor health service delivery. This incident, therefore, compelled the researcher to conduct this study with the general objective to assess effectiveness of motivation in improving work performance in Tanzania health sector with Iringa Referral Hospital as a case study The study employed a cross - sectional design in which a case study approach was used. The study used three main tools of data collection; namely interviews with key stake holders, questionnaires as well as documentary review. Interviews and questionnaires have been used considering the desire of the researcher to obtain first hand data so as to formulate rational and sound conclusions and recommendations for the study. The data analysis technique was done through the use of Statistical Packages for Social Sciences (SPSS – Version 17). Basing on the analysis, the major findings were identified as the problems of motivation in health sector: low salary and other allowances such as extra duty and on call allowances, lack of working facilities, absence of proper arrangement for training, un-conducive working environment, poor or no recognition on good performance and no provision of housing, transport and refreshments to workers. The study provides recommendations on what is to be done for the health workers to be well motivated, to improve work performance and hence deliver quality health service and meet customer's satisfaction. The study therefore recommends improvement on financial incentives which include the increase of salary and other allowances such as on call, uniform and extra duty allowances. Also, non financial incentives which include enough working facilities, good working environment, clear training programme and recognition on good performance through provision of a thank you note, prize or letter of appreciation and recognition in the meetings.
Keywords
Motivation incentives, Workers performance, Tanzania, Health sector, Iringa referral hospital, Iringa regional hospital, Tanzania health sector, Workers motivation, Employees motivation