The impact of employee incentive system on the performance of Urban Water Supply and Sanitation Authority in Dodoma

John, Ritha

dc.creator	John, Ritha
dc.date	2019-09-24T11:55:33Z
dc.date	2019-09-24T11:55:33Z
dc.date	2015
dc.date.accessioned	2022-10-20T14:39:55Z
dc.date.available	2022-10-20T14:39:55Z
dc.identifier	John, R. (2015). The impact of employee incentive system on the performance of urban water supply and sanitation authority in Dodoma. Dodoma: The University of Dodoma.
dc.identifier	http://hdl.handle.net/20.500.12661/1813
dc.identifier.uri	http://hdl.handle.net/20.500.12661/1813
dc.description	Dissertation (MA Business Administration)
dc.description	This study had an aim at assessing the impact of employee’s incentive system on the performance of DUWASA. The study specifically addressed three objectives, namely; perceptions of the employees regarding incentives system used by DUWASA, an effect of incentive used on the performance of DUWASA and challenges facing DUWASA, in operationalizing incentive to its employees. This study employed a holistic descriptive case study design, where data were collected from employee respondents and the management personnel. Questionnaires and direct interviews were employed as data collection methods from employees and management respectively. Thereafter, data were analyzed by using both qualitative as well as quantitative means. It was found out that, employees of DUWASA preferred more monetary than non-monetary incentives and that, they favoured salary increase as their monetary incentive compared to other monetary incentives. It was also revealed that, employees had a positive evaluation for almost all indicators of performance as being influenced by incentives provided, strangely, the study could not establish a relationship between performance and incentive provided by DUWASA to its employees. Furthermore, it uncovered some challenges which were the cause of DUWASA inability to implement its incentive programme well. These were mainly; shortage of funds and lack of organization guidelines. It was recommended that, management of DUWASA crafted incentive guidelines, to be applicable for its employees of all cadres. It was also recommended that, DUWASA to take an initiative to emulate best practice elsewhere, in implementation of incentive scheme that was linked to the performance indicators of the firm.
dc.publisher	The University of Dodoma
dc.subject	Employee performance
dc.subject	Employee incentive system
dc.subject	Employee motivation system
dc.subject	DUWASA
dc.subject	Dodoma Urban Water Supply and Sanitation Authority
dc.subject	Staff motivation
dc.subject	Incetive system
dc.subject	Urban Water Supply and Sanitation Authorities
dc.title	The impact of employee incentive system on the performance of Urban Water Supply and Sanitation Authority in Dodoma
dc.type	Dissertation