Dissertation (MPA)
This study assessed the contribution of workforce diversity on work performance in Local Government Authorities in Tanzania drawing experiences from Njombe Town Council. The focal question was to what extent the workforce diversity contributed on work performance. This study was guided by three specific objectives namely; determined the contribution of employees` working experience on work performance, investigated the contribution of employees’ age ranges on work performance and examined the contribution of employee’s educational background on work performance. The study adopted both qualitative and quantitative research approaches, the study design was descriptive cross-sectional research design within the population of government employees found in Njombe Town Council with sample size of 95 respondents. The respondents were randomly selected from the total population of 1948 employees in the Council. Both primary and secondary data were collected through available literature for secondary data and questionnaires for primary data. Quantitative data were analyzed statistically by using the SPSS Version 16.0 where by the 5 Likert scales were employed in addressing the objectives and qualitative data were analyzed thematically. The study established that, workforce diversity interms of work experience, age ranges and education background is highly appreciated in the Council and has a significant contribution on the work performance. However, the findings revealed that workforce diversity if is not well managed may lead to work underperformance, therefore for further and sustainable achievement of diversified workforce, proper and efficient management schemes remains an important agenda.
More importantly the findings concurred with the available secondary information or literature that workforce diversity is very essential for the better performance of the organisation. However, managing employees’ misunderstandings is one of the important area to focus on for best performance of the diversified workforce.