An assessment of awareness and readiness of the Civil servants on e-government application in Tanzania: case of kinondoni municipal council
Abstract
Description
Dissertation submitted in partial fulfilment of the requirements for the award of
Degree of Masters of Science in Procurement and Supply Chain Management of
Mzumbe University
The study intended to assess the awareness and readiness level on e-government for civil servants based at Kinondoni Municipal Council (KMC). The study used hypothetical statements, as guidelines and general framework. The outcome of which, could be used by the government at an organisational level as well as at national level to make decisions for further improvement of the services delivery to its citizens. The study employed a cash study design, where the KMC was the central focus. However, interaction with relevant governmental agencies dealing with the said technology, i.e. Tanzania Communication Regulatory Authority (TCRA) and Egovernment Agency was inevitable. Both primary and secondary data were sought, this was significantly important for the rationale behind validity and reliability of the findings. It employed tools such as questionnaire, interviews, observation and documentary collection as a means to accommodate the said demand. Nevertheless, simple random and stratified sampling techniques were dominant during sampling procedures. The findings revealed that the government initiatives on e-government were still in its young stages in the KMC, staff awareness on e-government initiative was still low even 37.5 percent at the ICT department as a key function, however, most of them possessed necessary skills for e-government. There was a great deal of challenges hindering full application of e-government including poor infrastructures, policies and limited support of higher level of management. I t was concluded that despite of unawareness of key staff on e-government initiatives, most of the staff had necessary skills for e-services to run, nevertheless, there were setbacks that needed to be addressed for full application of e-government in the KMC. I t was further recommended that the authorities concerned could devote more energy towards enhancing awareness, but also reducing the impact of poor infrastructures, policies and call for more management support to raise senior management awareness at KMC for full e-government potential in the organisation.
The study intended to assess the awareness and readiness level on e-government for civil servants based at Kinondoni Municipal Council (KMC). The study used hypothetical statements, as guidelines and general framework. The outcome of which, could be used by the government at an organisational level as well as at national level to make decisions for further improvement of the services delivery to its citizens. The study employed a cash study design, where the KMC was the central focus. However, interaction with relevant governmental agencies dealing with the said technology, i.e. Tanzania Communication Regulatory Authority (TCRA) and Egovernment Agency was inevitable. Both primary and secondary data were sought, this was significantly important for the rationale behind validity and reliability of the findings. It employed tools such as questionnaire, interviews, observation and documentary collection as a means to accommodate the said demand. Nevertheless, simple random and stratified sampling techniques were dominant during sampling procedures. The findings revealed that the government initiatives on e-government were still in its young stages in the KMC, staff awareness on e-government initiative was still low even 37.5 percent at the ICT department as a key function, however, most of them possessed necessary skills for e-government. There was a great deal of challenges hindering full application of e-government including poor infrastructures, policies and limited support of higher level of management. I t was concluded that despite of unawareness of key staff on e-government initiatives, most of the staff had necessary skills for e-services to run, nevertheless, there were setbacks that needed to be addressed for full application of e-government in the KMC. I t was further recommended that the authorities concerned could devote more energy towards enhancing awareness, but also reducing the impact of poor infrastructures, policies and call for more management support to raise senior management awareness at KMC for full e-government potential in the organisation.
Keywords
e-government application, awareness and readiness, Civil servants